Shipping policy


Last updated: 04/04/2026

At ClubPaws, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders — especially for customers in the United States and Europe.

🌍 Shipping Destinations

We currently ship to:

  • United States 🇺🇸

  • Europe 🇪🇺

⏱️ Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday)

  • Orders are not processed on weekends or public holidays

Once your order is processed, it will be shipped immediately.

🚚 Estimated Delivery Time

🇺🇸 United States

  • 5–10 business days

🇪🇺 Europe

  • 4–9 business days

⚠️ Please note:
Delivery times are estimates and may vary due to:

  • High demand periods

  • Carrier delays

  • Customs processing

💸 Shipping Costs

  • We offer Free Shipping on all orders

There are no hidden fees at checkout.

📦 Order Tracking

  • All orders include tracking information

  • You will receive a tracking number via email once your order has been shipped

Please allow 2–5 days for tracking updates to appear.

🛃 Customs, Duties & Taxes

  • Orders shipped internationally may be subject to customs fees or import taxes

  • These charges are determined by your local authorities

👉 Customers are responsible for any applicable customs duties or taxes

⚠️ Delays & Delivery Issues

ClubPaws is not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Incorrect shipping information provided by the customer

📍 Incorrect Address

If an incorrect or incomplete address is provided:

  • The order may be delayed or returned

  • The customer is responsible for reshipping costs

📭 Lost or Stolen Packages

If your package is marked as delivered but not received:

We will assist you in resolving the issue, but we are not responsible for stolen packages after confirmed delivery.

📦 Split Shipments

In some cases, your order may arrive in multiple packages.
This happens when items are shipped from different fulfillment centers.

📩 Contact Information

For any shipping-related questions:

Email: oficial@clubpaws.store
Phone: +351 910 670 781

Thank you for choosing ClubPaws 🐾
We are dedicated to delivering a smooth and reliable shopping experience for you and your pet.