Política de reembolso

Last updated: 04/04/2026

At ClubPaws, we are committed to providing a transparent and reliable shopping experience. This Return & Refund Policy explains your rights and responsibilities when requesting a return, refund, or exchange.

🕒 Return Eligibility & Window

You may request a return within 30 days of the delivery date.

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
All included accessories, manuals, and tags must be intact

We reserve the right to refuse returns that do not meet these conditions.

📦 How to Request a Return

To initiate a return, contact us:

Email: oficial@clubpaws.store
Phone: +351 910 670 781

Please include:

Your full name
Order number
Item(s) you wish to return
Reason for return

We will respond within 1–2 business days with return instructions.

🚚 Return Shipping Costs

Customer Responsibility:
Customers are responsible for return shipping costs in cases of:
- Change of mind
- Incorrect size or preference
- No longer wanting the product
ClubPaws Responsibility:
We will cover return shipping costs if:
- The item is defective
- The item arrived damaged
- The wrong item was sent

In these cases, we may provide a prepaid return label or reimburse shipping costs.

💸 Refund Process

Once your return is received and inspected:

You will be notified via email regarding approval or rejection
If approved, your refund will be issued to your original payment method
Processing time: 5–10 business days after approval

Original shipping fees are non-refundable, except when:

The item is defective
The item is incorrect

❌ Non-Returnable Items

The following items are not eligible for return:

Items marked as Final Sale
Used, damaged, or altered items (not due to our fault)
Hygiene-related products that have been opened or used

🔁 Exchanges

We only offer exchanges for items that are:

Defective
Damaged
Incorrect

To request an exchange, contact:
oficial@clubpaws.store or +351 910 670 781

⚠️ Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 7 days of delivery
Provide clear photo or video evidence

We will offer:

A replacement at no cost, or
A full refund (including shipping fees)

⏳ Late or Missing Refunds

If your refund has not been received:

Check your bank account again
Contact your credit card provider
Contact your bank

If the issue persists, contact us:
oficial@clubpaws.store
+351 910 670 781

🌍 International Orders

Customers are responsible for return shipping costs unless the item is defective or incorrect
Shipping fees, duties, and taxes are non-refundable, except in error cases

🚫 Refused or Undeliverable Packages

If a package is refused or cannot be delivered due to incorrect address:

The customer is responsible for reshipping costs
Original shipping fees are non-refundable

📍 Important Notes

Returns must be approved before being shipped
Unauthorized returns may not be accepted or refunded
ClubPaws is not responsible for lost returns without tracking

📩 Contact Information